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Within 1 business dayFor everything that isn’t urgent — account questions, billing, general enquiries.
support@xiaomicrowdtrading.comAll systems normalSee status page
Help centre
How can we help?
Self-serve answers, written by the team that built the product. If you can’t find what you need, a human is one click away.
Or talk to a human
In-app chat
Within 4 business hoursFor account-specific issues that need a human eye — KYC questions, order execution, trade clarifications.
Open chat (sign-in required)Security & emergency
ImmediateSuspected account compromise, unauthorised withdrawal, urgent fraud signal.
security@xiaomicrowdtrading.comBrowse by topic
Eight topics. Everything you’ll need.
Articles are written by the team that builds the product — no help-centre template fillers, no useless apologies.
Getting started
Sign-up, verify your identity, fund your wallet, and place your first trade.
1 articleBrowse
Account & security
Passkeys, two-factor authentication, password reset, device management.
2 articlesBrowse
Trading
Order types, fees, leverage, paper trading, market hours.
2 articlesBrowse
Wallet & payments
Deposits, withdrawals, currency conversion, taxes, statements.
2 articlesBrowse
Shop
Orders, shipping, returns, warranties, SU7 reservations.
1 articleBrowse
Lift & impact
Contributions, recurring donations, partner programmes, impact reports.
1 articleBrowse
KYC & compliance
Identity verification, jurisdictions, sanctions screening.
1 articleBrowse
Mobile app
Install on iOS and Android, biometric sign-in, push notifications.
0 articlesBrowse
Most read
What others are looking for.
Getting started
How to open an account
A step-by-step walk-through of sign-up — from email to wallet, in three minutes.
3 min read
KYC & compliance
KYC verification — step by step
What we ask for, why we ask for it, and what happens if you get rejected.
4 min read
Wallet & payments
Funding your wallet for the first time
Cards, Alipay, WeChat Pay, bank transfer, or crypto on-ramp — which to pick and when.
3 min read
Account & security
Setting up two-factor authentication
How to add a TOTP app, hardware key, or SMS fallback to your account.
3 min read
Trading
Understanding order types
Market, limit, stop, stop-limit, take-profit, stop-loss, trailing stop, OCO — when to use which.
6 min read
Trading
How trading fees work
Spreads, commissions, FX, and what to expect on your first ticket.
3 min read
Three minutes. No paperwork.
Trade, shop, and contribute from one wallet.