KYC verification — step by step

KYC stands for Know Your Customer — the identity check every regulated brokerage runs before letting you trade. We operate three tiers (L1, L2, L3); most users only ever need L2.

The three tiers

Level 1 (L1)

Email + phone + name. Lets you browse, contribute up to $200, and shop fiat-priced items.

Level 2 (L2)

L1 plus a government photo ID and a biometric selfie. Unlocks trading, withdrawals, and contributions above $200.

Level 3 (L3)

L2 plus source-of-funds documents and employer verification. Required only for elevated limits and institutional features.

What you need for L2

• A government-issued photo ID — passport, national ID, or driver’s licence.
• A device with a working front-facing camera and good lighting.
• About 90 seconds of uninterrupted time.

Inside the widget

You will see the Persona widget embedded in our sign-up flow. It walks you through:

1. 1Pick an ID type.
2. 2Photograph the front (and back, if applicable) of your ID.
3. 3Take a selfie — you’ll be asked to blink for the liveness check.
4. 4Wait. Most verifications complete in under 60 seconds.

If you’re rejected

You get three retries inside the widget with concrete guidance ("try better lighting", "make sure all four corners are visible"). After three failures, your case escalates to a human reviewer. We email the verdict within 24 hours. Most rejections at this stage are due to a name mismatch between the ID and what you typed at sign-up — double-check those match exactly.