Email support
Within 1 business dayFor everything that isn’t urgent — account questions, billing, general enquiries.
support@xiaomicrowdtrading.comSupport
Talk to a human.
We’d rather you self-serve via the help centre — it’s faster — but when a person is what you need, here’s every door in.
In-app chat
Within 4 business hoursFor account-specific issues that need a human eye — KYC questions, order execution, trade clarifications.
Open chat (sign-in required)Security & emergency
ImmediateSuspected account compromise, unauthorised withdrawal, urgent fraud signal.
security@xiaomicrowdtrading.comLive support hours
Email is always on. In-app chat is staffed during these windows in each launch region. Outside these hours, your message lands at the start of the next shift.
- Hong Kong / Singapore (HKT / SGT)07:00 — 23:00 daily
- Mainland China (CST)07:00 — 23:00 daily
- East Africa (EAT)06:00 — 22:00 daily
- United Kingdom / EU08:00 — 22:00 (London / Frankfurt)
Specialist teams
For things beyond a support agent’s remit — identity decisions, compliance, privacy, press — reach the team directly.
- KYC reviewkyc@xiaomicrowdtrading.comWithin 24 hours
- Compliance & legalcompliance@xiaomicrowdtrading.comWithin 2 business days
- Data protection (DPO)dpo@xiaomicrowdtrading.comWithin 30 days, statutory
- Press & mediapress@xiaomicrowdtrading.comWithin 3 business days
Looking for our registered offices, legal notices, or the regulator that oversees us in your jurisdiction?
See company & legal information →Three minutes. No paperwork.
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